Utility Department

The Town of Alamo Utility Department is responsible for setting up and maintaining customer accounts for:

• Water
• Sewer
• Garbage
• Reading water meters
• Billing and collection of fees for the town's utilities

Any utility customer service concerns will go through this office.

• New Service
• Billing Information
• Payment Information
• Suspected Leaks
• Customer Responsibilities
• CCR

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To establish new services, please bring a form of identification, close relative's name and address, and check or cash for payment of fees to the Utility Clerk.  The town requires that all customers pay a non-refundable service fee on each account that is established. 

Fill out the following two forms and bring them with you to start new service:
Application for New Service doc00916120170524110224.pdf
                                                     cross-connection.docx

The city bills customers based upon the monthly water meter reading.  These bills are mailed by the 31st of each month.  You are allowed until the 10th of the following month to pay your bill.  On the 11th day, a 10% late charge will be added.  If a bill remains unpaid after the 20th of the following month, service will be discontinued without further notice.  The town makes an attempt to place automated phone calls prior to cut-off requesting payment.  Please use caution when personal information is requested over the phone.  Applicable re-connection fee must be paid before service is restored.  Any service that is turned off for non-payment will be turned back on with full payment on the delinquent bill plus a $50.00 reconnect fee.  However, if it is after office hours the delinquent bill plus $75.00 after hours charge applies for after hours.

If you have questions about your bill, you may call 731-696-4515, or go by the Utility Department between the hours of 7:30 AM and 4:30 PM - Monday through Friday.

The Utility Department accepts payments for water/sewer/garbage only.  Payments may be made by the following methods:

• Regular mail should be sent to 97 South Johnson Street, Alamo, TN 38001.
• Pay online, please click here.  Or you can call 877-675-1662.  Please have your current bill and a credit card ready when you make the call.  A $2.50 convenience fee applies.
• Lobby or walk-in, located in City Administration office at 97 South Johnson Street, Alamo, TN 38001, is open from 7:30 AM to 4:00 PM - Monday through Friday, with the exception of designated holidays.
• There are two 24-hour walk-up depositories located at the City Administration Office.
• Bank Drafting will debit from your bank account.  Please complete a Bank Authorization Form and return to a utility clerk.    doc00946720170710115909.doc

Acceptable forms of payment include:

• Cash (in person only; do not mail cash payment)
• Credit Card (convenience fee applicable)
• Debit Card (convenience fee applicable)
• Personal check, cashier's check, or money order - made payable to Town of Alamo (there will be a $30.00 fee for a returned check)

Customer will not use a cutoff valve on the district's meter yoke. Any damage, unless caused by the district's negligence, to the city's meter box, meter or service unit, will by the customer.

​ Alamo Water Department Water Quality Report for 2018 is now available by clicking the following link: doc00077020190206141613.pdf
Alamo Water Department Water Quality Report for 2019 is now available by clicking the following link: alamowaterqualityreport2019__2_.pdf

Other Utilities

Alamo is serviced by outside companies for electricity and natural gas.

Electricity

Gibson Electric Membership Corporation
402 Egg Hill Road
Alamo, TN 38001
Phone: 731-696-5961
Toll Free: 800-977-4076

Natural Gas

Crockett Public Utility District
82 North Bells St.
Alamo, TN 38001
Phone: 731-696-4149
​Fax: 731-696-4020